FAQ

What is the shipping time?

We take a maximum of 48 hours to process your order, then 3 to 5 days to deliver it to you.

Do you ship worldwide?

We deliver to Europe, Canada, Australia, New Zealand and the United States.

What are the shipping costs?

Delivery is free.

Where do we ship from?

Our offices and warehouse are located in France.

Do you provide product tracking information?

Yes, within 3 days of your order.

Some items are missing from my order, what's happening?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at info@beautynailsgel.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 15 days of the order date and that the product(s) concerned are not on sale and must be sealed and unused. For more information, please read more about our return policy.